Customer Reviews

Everyone should learn how to say Sorry and mean it - By: Keith Appleyard, 27 Dec 2003
I read the One Minute Manager series when they started 20 years ago, & didn't like the format because I couldn't relate to a Manager who was instantly available & accessible. I was accustomed to having to wait hours, & more typically days, to speak to my manager – by which time the matter had either gone away or I'd sorted it myself anyway.

Then when I wasin my 40's I found myselfin the position that I could be a One-Minute Manager myself, & worklife became fun. So now I find myself re-reading the One-Minute Manager series with a new perspective on worklife.

Now, why did they write this one on "Apology" – did the concept begin before or after the latest round of scandalsin US business? Either way, it is trying to set a new moral high tone for those CEO's etc who have become as arrogant as the Roman Emperors of 2,000 years ago?

This little book provides the antidote – but unfortunately can't force such people to recognise that they have made a mistakein the first place, & owe an apology. No book can do that. Only the Board, Stockholders & the Legal system – but the latter tends to constrain them not to say 'Sorry' to anyone!

Oh, & it applies just as well to your personal/family life as well!