Customer Reviews

If you are implementing a KPI based reporting system buy this book - By: G Mason, 06 Aug 2007
I read this bookin order to get up to speed on KPI based reporting systems prior to implementing one. There are excellent suggestions & guidlines that steer youin the right direction. The authors writing style is excellent.

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A Masterpiece - By: Mr. Thomas J. Morgan, 21 Jun 2007
Getting your performance measures right is vitally important to the
performance of your organisation & will mean the difference between
success & failure. All too often I see organisations drownin a sea of
useless measures (analysis paralysis) with no clear focus. Other
organisations see measures as something only the bean counters should do.

Providing a complete A-Z cookbook, this book sets the standard for any
organisation developing their performance measures & will soon be
recognised as the definitive work on this subject.

For anyone wanting to develop a new set of measures or simply overhaul the
existing set this book really is a must-read. If you only ever buy one book on performance measures - buy this one.